| Место работы и/или собеседования | Москва, проспект Мира, (метро Сухаревская) |
| Тип занятости | Полный день Полная занятость |
| Описание | We're looking for a strong customer service professional able to coordinate the work of remote team (2 subordinates). If you have a solid experience in processing client's requests, implementing the EDI with different providers and process improvement - please send your CV. Be aware that this position is a temporary one and open for the period of maternity leave of a permanent employee. Responsibilities: -
support current sales -
process direct customer orders, working in customer EDI, generating shipping orders, generating additional and counter offers for customer orders -
conduct the necessary transactions in ERP system - register documentation for shipments and orders for transport operations for delivery
-
implement/maintain/adapt CS processes to increase efficiency - effectively collaborate with sales, logistics, administrative departments as well as with warehouse staff and logistics operators
- coordinate customer service team (2 subordinates)
Requirements:
-
minimum 3 years of relevant experience in international companies at similar positions! -
proved experience with processing of incoming clients’ requests from KA retail and distributors is mandatory! -
advance knowledge of 1C, EDI, EDO, different providers is mandatory! - intermediate English language knowledge is a must!
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experience in organizing electronic workflow for shipments and control return of original documentation -
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ready to propose and implement improvement projects -
- strong communication skills and focus on customer satisfaction
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ready for multitasking environment and solid job volume - willingness to take responsibility for the implementation of assigned tasks and focus on getting things done - individual and team performance
- basic knowledge of accounting and document requirements
- higher education and MS Office advanced knowledge
Conditions:
- temporary contract for the period of maternity leave of a permanent employee (~2 years)
- full working day, mixed office and remote work
- official labor contract and salary
- trial period - 3 months
- voluntary medical insurance after trial period
- corporate SIM-card/phone
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