|Место работы и/или собеседования||Москва, проспект Мира, (метро Сухаревская)|
|Тип занятости||Полный день Полная занятость|
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We're looking for a strong customer service professional able to coordinate the work of remote team (2 subordinates). If you have a solid experience in processing client's requests, implementing the EDI with different providers and process improvement - please send your CV.
Be aware that this position is a temporary one and open for the period of maternity leave of a permanent employee.
support current sales
process direct customer orders, working in customer EDI, generating shipping orders, generating additional and counter offers for customer orders
conduct the necessary transactions in ERP system
- register documentation for shipments and orders for transport operations for delivery
implement/maintain/adapt CS processes to increase efficiency
- effectively collaborate with sales, logistics, administrative departments as well as with warehouse staff and logistics operators
- coordinate customer service team (2 subordinates)
minimum 3 years of relevant experience in international companies at similar positions!
proved experience with processing of incoming clients’ requests from KA retail and distributors is mandatory!
advance knowledge of 1C, EDI, EDO, different providers is mandatory!
- intermediate English language knowledge is a must!
experience in organizing electronic workflow for shipments and control return of original documentation
ready to propose and implement improvement projects
- strong communication skills and focus on customer satisfaction
ready for multitasking environment and solid job volume
- willingness to take responsibility for the implementation of assigned tasks and focus on getting things done - individual and team performance
- basic knowledge of accounting and document requirements
- higher education and MS Office advanced knowledge
- temporary contract for the period of maternity leave of a permanent employee (~2 years)
- full working day, mixed office and remote work
- official labor contract and salary
- trial period - 3 months
- voluntary medical insurance after trial period
- corporate SIM-card/phone
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