Тип вакансииОткрытая
Место работы и/или собеседованияМосква, проспект Мира, (метро Сухаревская)
ОпытОт 3 до 6 лет
Тип занятостиПолный день Полная занятость
СпециализацииАдминистративный персонал - Учет товарооборота
Продажи - Оптовая торговля
Транспорт, логистика - Логистика
Описание

We're looking for a strong customer service professional able to coordinate the work of remote team (2 subordinates). If you have a solid experience in processing client's requests, implementing the EDI with different providers and process improvement - please send your CV.

Be aware that this position is a temporary one and open for the period of maternity leave of a permanent employee.

Responsibilities:

  • support current sales

  • process direct customer orders, working in customer EDI, generating shipping orders, generating additional and counter offers for customer orders

  • conduct the necessary transactions in ERP system

  • register documentation for shipments and orders for transport operations for delivery
  • implement/maintain/adapt CS processes to increase efficiency

  • effectively collaborate with sales, logistics, administrative departments as well as with warehouse staff and logistics operators
  • coordinate customer service team (2 subordinates)


Requirements:

  • minimum 3 years of relevant experience in international companies at similar positions!

  • proved experience with processing of incoming clients’ requests from KA retail and distributors is mandatory!

  • advance knowledge of 1C, EDI, EDO, different providers is mandatory!

  • intermediate English language knowledge is a must!
  • experience in organizing electronic workflow for shipments and control return of original documentation

  • ready to propose and implement improvement projects

  • strong communication skills and focus on customer satisfaction
  • ready for multitasking environment and solid job volume

  • willingness to take responsibility for the implementation of assigned tasks and focus on getting things done - individual and team performance
  • basic knowledge of accounting and document requirements
  • higher education and MS Office advanced knowledge


Conditions:

  • temporary contract for the period of maternity leave of a permanent employee (~2 years)
  • full working day, mixed office and remote work
  • official labor contract and salary
  • trial period - 3 months
  • voluntary medical insurance after trial period
  • corporate SIM-card/phone


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